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NWPH Services is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way.

This Privacy Policy explains how we collect, use, and protect your information when you use our website www.nwphservices.co.uk or contact us regarding our services.

1. Who We Are

NWPH Services provides professional plumbing and heating services to domestic and commercial customers across Cumbria and surrounding areas.

If you have any questions about this Privacy Policy or how your data is used, please contact:

NWPH Services
Website: www.nwphservices.co.uk
Phone: 07790 019319

2. Information We Collect

We may collect and process the following types of personal data:

Information You Provide

When you contact us through our website, phone, or email, we may collect:

• Your name

• Email address

• Phone number

• Address (if relevant to the work requested)

• Details about the service you require

Technical Data

When you visit our website we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on the website

This information helps us improve our website and services.

3. How We Use Your Information

We use the information collected to:

• Respond to enquiries and service requests

• Provide quotes or arrange appointments

• Deliver plumbing and heating services

• Improve our website and services

• Maintain records of work carried out

We will only use your information where we have a lawful basis to do so under UK data protection law.

4. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases for processing personal data:

• Consent – when you contact us through our website or enquiry forms

• Contract – when processing data necessary to provide services you have requested

• Legitimate interests – to improve our website and services

5. Sharing Your Information

We do not sell or rent personal data to third parties.

We may share information with trusted service providers where necessary to operate our business, such as:

• Website hosting providers

• IT service providers

• Accounting or legal professionals

These providers are required to keep your data secure and confidential.

6. Data Security

We take appropriate measures to protect personal information against:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

However, no internet transmission can be guaranteed to be completely secure.

7. Data Retention

We will only keep your personal data for as long as necessary to:

• Provide our services

• Maintain records for legal or tax purposes

• Resolve disputes or enforce agreements

Once data is no longer required, it will be securely deleted.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Restrict or object to certain types of processing

• Request transfer of your data to another provider

To exercise these rights, please contact us using the details above.

9. Cookies

Our website may use cookies to improve your browsing experience.

Cookies are small files stored on your device that help us:

• Understand how visitors use our website

• Improve website functionality

• Monitor performance and analytics

You can disable cookies through your browser settings if you prefer.

10. Third-Party Services

Our website may use third-party tools such as:

• Google Analytics

• Website hosting services

• Embedded content or maps

These services may collect information according to their own privacy policies.

11. Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we are not responsible for how those websites collect or use your information.

We encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services.

Any updates will be posted on this page.

13. Contact Information

If you have questions about this Privacy Policy or how your personal data is used, please contact:

NWPH Services
Website: www.nwphservices.co.uk
Phone: 07790 019319